Privacy Policy

1. Information We Collect

LeafCraft is a technology company based at IIIT-Hyderabad that designs, builds, and deploys custom agentic AI systems. We create intelligent multi-agent frameworks with specialized knowledge to streamline complex operations and drive autonomous decision-making through our proprietary LeafMesh framework.

1.1 Information You Provide to Us

1.1 Information You Provide to Us:

• Business Contact Information: Name, email address, phone number, company name, job title, and business address
• Account Information: Username, password, and profile information when you create an account
• Project Information: Technical requirements, business workflows, system specifications, and project details you share during consultations
• Communication Data: Content of emails, messages, and other communications with us
• Payment Information: Billing details, payment method information, and transaction records
• Feedback and Support: Information you provide when requesting support or providing feedback

1.2 Information We Collect Automatically

• Usage Data: Information about how you interact with our website and Services, including pages visited, time spent, and features used
• Device Information: IP address, browser type, operating system, device identifiers, and general location information
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing activities

1.3 Information from Third Parties

• Integration Data: When you connect our AI agents to your enterprise systems (CRMs, ERPs, APIs), we may access data necessary to provide our Services
• Business Partners: We may receive your contact information from partners or referrals
• Public Sources: Publicly available business information to better understand your needs

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Design, build, and deploy custom agentic AI systems
• Integrate our LeafMesh framework with your enterprise systems
• Provide technical support and maintenance
• Monitor and optimize AI agent performance

2.2 Business Operations

• Communicate with you about our Services
• Process payments and manage billing
• Respond to inquiries and provide customer support
• Analyze usage patterns to improve our Services

2.3 Marketing and Communications

• Send you information about our products and services (with your consent where required)
• Share relevant industry insights and updates
• Invite you to events or webinars

2.4 Business Operations

• Comply with legal obligations and regulations
• Protect against fraud, security breaches, and unauthorized access
• Enforce our Terms of Service and other agreements
• Resolve disputes and defend legal claims

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our Services, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Email and communication platforms
• Customer support tools

3.2 AI Model Providers

Our multi-provider AI orchestration may involve sharing necessary data with AI model providers (OpenAI, Google, Anthropic, etc.) to deliver our Services. We ensure these providers have appropriate data protection measures.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

3.4 Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights and the safety of others.

3.5 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

Data Security and Retention

4.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (SSL/TLS protocols)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with leading providers
• Employee training on data protection and security best practices
• Regular backup and disaster recovery procedures

4.2 Enterprise-Grade Protection

Our LeafMesh framework includes enterprise reliability features such as Redis clustering, event buses, and auto-scaling capabilities to ensure high availability and data protection.

4.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to certain exceptions)

5.3 Processing Limitations

• Object to certain processing activities
• Request restriction of processing in specific circumstances

5.4 Marketing Communications

• Opt out of marketing emails by clicking the unsubscribe link or contacting us
• Manage your communication preferences

To exercise these rights, please contact us at privacy@leafcraft.ai

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website

7. International Data Transfers

We may transfer your personal information to countries other than your own, including the United States. These countries may have different data protection laws than your country.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date." Your continued use of our Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us